All in all Love Holidays advertising didn’t represent anything like the hotel which we paid £1200 each for. After complaining several times to Love Holidays and ABTA I was told there is no protection or compensation because Love Holidays used a Spanish company Jumbo Tours to book our holiday through thereby invalidating our ABTA guarantee.
Share, comment, bookmark or report
2) It is not a direct debit or a standing order I have set up with Love Holidays, it is a continuous card transaction and my bank disputes team is happy to cancel this after a further discussion with them. 3) Love Holidays are NOT offering full refunds. They are offering the chance to"rebook for a later date" or"a voucher with a year's expiry".
Share, comment, bookmark or report
They are legit and if you've received confirmation of booking, not confirmation of booking request, then the elements you requested have been booked. The vast majority of people who book with OTAs like Love Holidays have absolutely no problems. People post to complain as a rule, not to praise. In future though I'd consider booking direct.
Share, comment, bookmark or report
It wouldn't be Love Holidays who id the overbooking if Love Holidays didn't have rooms available in another close hotel they couldn't magic one. Jet2 had empty rooms in one of their allocated hotels. Love Holidays may not have had a contract with that hotel. Getting a refund from Love Holidays was a very good result, knowing their reputation.
Share, comment, bookmark or report
He claimed he was a rep from love holidays... love holidays DO NOT have reps or ask anyone to be a rep of their behalf. Although not pushy he tried to sell is excursions etc. We fell for this last year and lost 100 quid. If you book through love holidays and anyone comes to your hotel claiming to be a rep they ARE NOT, be vigilant.
Share, comment, bookmark or report
Booking with a traditional tour operator like TUI, Jet 2 Holidays etc. - you may of had more luck. Love Holidays however cobble together separate travel components to ‘make’ a package holiday. As their customers are typically looking for ‘cheap’, each travel component is likely to have restrictions on changes, or not allow them at all.
Share, comment, bookmark or report
Does anyone have an email address for Love Holidays that is not on the Manage my booking or chat. I'm not getting a response. I have tried now to contact them but they are not responding on the manage my booking chat. I'm wanting a direct email or U.K phone number that does not go through to abroad. Thank you
Share, comment, bookmark or report
I am hoping someone can help me or offer some advice. Looking at hols for me, OH and 2 kids. I've found a holiday I want to book through loveholidays.
Share, comment, bookmark or report
Love Holidays package up holidays using multi contracts and often it seems those elements are non-refundable and therefore not something you can change, especially close to departure. To get to a value price proposition the flights and the hotel will often have such restrictions.
Share, comment, bookmark or report
Love Holidays were keen to point out that they 'are only agents acting on behalf of other companies and our contract is not with them'. My point is that, if the money we paid for the room had been passed to the hotel when we paid it, there probably wouldn't have been an overbooking situation.
Share, comment, bookmark or report
Comments